Frequently Asked Questions

Answers to the most common questions about our services.

Questions & Answers

Can't find your answer here? Visit our Contact page or review our Services and Pricing pages.

How quickly can you reach me?

Our average response time in urban areas is under 30 minutes. Rural areas may take up to 60 minutes depending on conditions.

Do you operate on public holidays?

Yes, our service is available 365 days a year, including all Austrian public holidays.

What vehicles do you cover?

We assist passenger cars, motorcycles, light commercial vehicles, and campervans up to 3.5 tonnes.

Is there a call-out fee?

A standard call-out fee applies; the exact amount depends on your location and the service required.

Can I pay by card on-site?

Yes, our technicians accept all major credit and debit cards as well as mobile payment.

What if my car needs to be towed to a garage?

We coordinate with certified garages across Austria and can tow your vehicle to your preferred workshop.

Do you cover motorways (Autobahn)?

Yes, we operate on all Austrian motorways in coordination with ASFINAG protocols.

What information should I have ready when I call?

Your exact location (km marker if on motorway), vehicle make/model/registration, and a brief description of the problem.

Are your technicians certified?

All technicians hold Austrian trade certificates and receive annual safety training.

Do you offer annual membership plans?

Yes, we offer S, M, and L membership tiers with different coverage levels and response priorities.

What happens if my vehicle cannot be repaired on-site?

We arrange a courtesy vehicle or alternative transport while your car is being repaired.

Is my data stored after the service call?

Only the minimum data required for invoicing is retained, in compliance with Austrian data protection law.

Our team is available to assist you. You can also review our Process, Service Area, and Policies for further information.